FAQ's about Printspace® products
Need some quick assistance?
Simply give one of our staff a call on 03 9008 4458 (Melbourne Aust EST) and we will be able to assist you over the phone. Or if it is after hours. Here is our customer service email firstname.lastname@example.org - leave a message and we will get back to you once we see the message and during normal business hours.
Where do I put my discount code during checkout?
If you have added something to your shopping cart, go to 'My Cart' prior to checking out - This 'My Cart' button can be seen at the very top right of the website. Once on the 'My Cart' page - scroll down and look left. If you do this prior to going through the checkout, all will be well. Should you have any difficulty, we are happy to assist. Either email or call the numbers above during normal business hours.
Can I buy a birth print in a different colour-way?
Yes, simply order the birthprint design and include a note in the form provided listing the colours you would like.
Can I buy something from you if I order it outside of Australia
Do I need to join anything to buy from this web site?
No. You can purchase items simply as a guest.
Or, if you do create an account;
When you log in to your account, you will be able to do the following:
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to multiple family members and friends!)
What happens if I use a hotmail address when I order a birth print
When a birth print is ordered, we send back an email with a jpeg attachment within about 1 or 2 working days. We have found through experience that hotmail accounts occasionally place our legitimate emails (ones with attachments) to you directly into your junk folder. So it is fine to use hotmail with us - but if you do, please look at your junk folder before thinking that we have not contacted you. Or use a different type of email to avoid any issues.
Problem: After clicking pay with paypal, it seems to jump back to the original order screen.
Solution 2: Are Cookies turned on?
Solution 3. Don't hesitate to contact email@example.com or call 03 9008 4458 for assistance between 9 - 6pm Mon to Friday. Or leave a message on the phone at other times.
How do I use the shipping calculator?
When you view items via the 'My Cart' page you will notice down the bottom of the page it says "Estimate shipping and Tax". Select country, state and enter your post code. Then click "get a quote" Then scroll down and look directly under the button that says "get a quote' to see the price for shipping.
Do you offer a framing service?
Our stockists are provided with a framing service usually for prints 40 x 50cm, 50 x 70cm, 70 x 100cm and 100 x 120cm and 110 x 110cm.
Direct to public, framing can be organised for the same sizes as listed above however collection from the studio is the best method. Should you wish to order a larger art print to be framed, please call 03 9008 4458 during normal business hours. Melbourne Australia.
Our smaller art prints are mostly standard frame sizes.
Please see our Framing Ideas page for more information where we have found some great options.
Frames are not listed with our prints on this website.
Will the colours match what I see on screen?
The colour of prints is represented as close to real life as possible (please allow slight variations from monitor to print.). Every monitor displays colour differently.
What can I do if the artwork arrives damaged?
While a very rare occurance, don't hesitate to contact us within two days of receipt of order should you have any problems.
What forms of payment do you accept?
We accept Visa, Mastercard and PayPal payments and direct bank deposits. Credit card payments can be made via PayPal without the need to create a PayPal account. See details at the checkout.
Do you work on Custom Projects, Commissions or change existing colours in your work.
Custom projects are always welcome! If you would like a new piece of art created, or even an existing one in another color scheme, please contact us to discuss.
How long does shipping take?
Please visit the dedicated shipping page of this website.
When I buy art, can I reproduce the art again?
Artwork may not be reproduced. Artist reserves all rights including ©copyright. Purchase does not transfer rights.
Our studio hours are Monday to Friday, 9am - 6pm AEST 03 9008 4458