Shipping & Returns

Shipping

Australia: For deliveries within Australia we use Australia Post. For larger parcels we use a Courier service. When orders total $95AUD or more, shipping is completely free for orders delivered within Australia. Yay.

International: For International orders we use Australia Post International Air Mail. Please Note: International customers are responsible for their own local duties and taxes. There is a fixed $20 AUD shipping charge on all international orders.

Birth Prints
Once your jpeg proof is approved:
Please allow 3-7 working days for delivery within Australia. 
Please allow 7-15 working days for International Orders. 
Birth prints (8 x 10') and (12 x 16') are printed onto 176gsm soft, smooth white - uncoated art paper. 
These size art prints will be shipped flat, in cello and with heavy board to protect them. 
Prints arrive ready to frame.

Open Edition Art Prints, Stationery & Posters
Please allow 3-7 working days for delivery within Australia.
Please allow 7-15 working days for International Orders.
Art prints (6x8” 8x10” and 12x16”) are printed onto 270gsm soft, textured white uncoated art paper.
These art prints will be shipped flat, in cello and with heavy board to protect them.
Wrapping paper & posters will be shipped rolled, in a heavy tube to protect them.

Limited Edition Art Prints, including City Prints
These prints are made to order.
Please allow 2-4 weeks for delivery within Australia.
Please allow 6-8 weeks for International Orders.
Limited Edition Art Prints are printed onto 300gsm cotton rag art paper.
Acid and chlorine free and meets International Archival Standards.
These size art prints will be shipped rolled, in a heavy tube to protect them.
Sizes up to 70x100cm are shipping via Signature on Delivery with Australia Post.
Sizes 100x120cm and larger will be delivered via courier.

PS: If you have ordered a variety of products, they may be shipped separately and arrive at different times.

Posters (from this poster range)
Posters are pre printed and are in stock which means that shipping is quicker.
Please allow 1-2 weeks for delivery within Australia.
Please allow 6-8 weeks for International Orders. (likely less time)
These posters will be shipped rolled, in a heavy tube to protect them.
Sizes are 50 x 70cm are shipping via Signature on Delivery with Australia Post.

PS: If you have ordered a variety of products, they may be shipped separately and arrive at different times.

Urgent Requests

Should you have a gift in mind and our timing does not work with the date you have organised to see your friend or loved one, don't hesitate to call or email. While we don't offer collections from our location we may be able to either post earlier or courier (at cost) the item. A high percentage of the time we can satisfy urgent requests weighed against our evolving work load. Most of the estimated times have buffer built in so we do not over promise on timing. Feel free to contact us if you have a timing constraint and we will do the best we can.

Returns

Please have your name and the last 4 digits of your order number ready. 

Damaged items: All orders are carefully packed and checked before shipping, but in the rare case that an item is damaged in transit please notify us within 48 hours and a replacement can be arranged.

Change of mind: For non personalised items - please notify us within 48 hours of receipt then return the item at your own expense. We can organise a credit to the amount paid for the product excluding shipping once the item has been returned.

Personalised items: In the rare event we made an error with personalisation, we can replace the item at no additional charge. If you have provided us with incorrect information, we can replace the item and a small service charge may apply to cover time and materials. 

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