All prints are shipped unframed. Framing link

• If you have ordered a variety of products, they may be shipped separately and arrive at different times.

Packaging 8x10"-12x16"prints: Shipped flat, in cello and with heavy board to protect them. 

Packaging 50x70cm & larger: Shipped rolled, in a heavy tube to protect them.

AUSTRALIAN ORDERS

Flat rate shipping $10
Free shipping on all orders over $95
For most domestic orders we use Australia Post. For larger parcels we use a courier service.

Birth Prints
Once your jpeg proof is approved:
Please allow 2-7 business days for delivery

Art Prints (8x10" & 12x16"), Greeting Cards & Wrapping Paper
Please allow 2-7 business days for delivery 

Limited Edition Art Prints, City Prints, larger Art Prints (50x70cm+)
These prints are made to order.
Please allow 1-3 weeks for delivery

INTERNATIONAL ORDERS

Flat rate shipping $20 (AUD)
For International orders we use Australia Post International Air Mail. 
NB: International customers are responsible for their own local duties and taxes.
Please allow 2-5 weeks for delivery.


URGENT REQUESTS

Should you have a gift in mind and our timing does not work with the date you have organised to see your friend or loved one, don't hesitate to call or email. While we don't offer collections from our location we may be able to either post earlier or courier (at cost) the item. Feel free to contact us if you have a timing constraint and we will do the best we can to help out.


RETURNS

Please have your name and the last 4 digits of your order number ready. 

Damaged items: All orders are carefully packed and checked before shipping by the artists, but in the rare case that an item is damaged in transit please notify us within 48 hours and a replacement can be arranged.

Change of mind: For non personalised items - please notify us within 48 hours of receipt then return the item at your own expense. We can organise a credit to the amount paid for the product excluding shipping once the item has been returned.

Personalised items: In the rare event we made an error with personalisation, we can replace the item at no additional charge. If you have provided us with incorrect information, we can replace the item and a small service charge may apply to cover time and materials.